Terms of Service
These terms are an agreement between you and Affinity Labs Ltd (“Affinity Labs”, “we”, “us”), a company registered in England and Wales (company number 16564102), whose registered office is at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom. They cover your use of Watchr: this website, Watchr Cloud (agent.watchr.tech), Watchr Pro and the watchr-mcp server (together, the “Service”). Our Privacy Notice explains how we handle personal data.
1. Agreeing to these terms
By creating an account, buying a plan or otherwise using the Service, you agree to these terms. If you don't agree, please don't use the Service. If you use Watchr for an organisation, you confirm that you may accept these terms for it, and “you” means that organisation as well as you. If your organisation has signed a separate agreement with us, that agreement takes priority where the two differ.
2. The Service
Watchr is a QA agent that drives iOS, Android and web apps to test them. It comes in these forms:
- watchr-mcp, an open-source server you install and run on your own computer, used through your own coding assistant. Its source code is licensed under the MIT licence, and that licence governs the code. These terms govern our services around it, such as Watchr Pro.
- Watchr Pro, a paid subscription that unlocks additional features of watchr-mcp.
- Watchr Cloud, a hosted service at agent.watchr.tech that runs tests for you on our devices and browsers, keeps their results, and can monitor apps on a schedule.
Plans may limit how much you can use, such as the number of runs. Those limits are shown on our pricing page or in your account.
3. Who can use Watchr, and accounts
Watchr is for businesses and professionals. You must be at least 18 to use it. Give us accurate account details and keep your sign-in details secure. You are responsible for what happens in your account and in any workspace you manage, including the actions of people you invite. Tell us straight away at sunny@watchr.tech if you think someone has used your account without permission.
4. Plans, trials and payment
- Prices. Prices are shown on watchr.tech or in your order. Prices shown to consumers include any VAT that applies. For businesses, prices exclude VAT and other taxes unless stated, and you pay any taxes that apply.
- Trials. A free trial gives you the paid features for the stated period. When it ends, the paid features stop unless you subscribe.
- Renewal. Subscriptions renew automatically for the same period (monthly or yearly) until you cancel. Payments are taken by our payment providers, RevenueCat and Stripe.
- Cancelling. You can cancel at any time. Cancelling stops the next renewal; you keep access until the end of the period you have paid for. Except where the law gives you a right to a refund, payments are not refundable.
- If you are a consumer. You can cancel a new subscription within 14 days of buying it and get a refund. If you asked us to start the service straight away, we may keep a proportionate amount for the days before you cancelled. To cancel, email sunny@watchr.tech.
- Price changes. We will tell you at least 30 days before a price change applies to your subscription, so you can cancel before it does.
- Late payment. If a payment fails, we may limit paid features until it is made.
5. Using Watchr responsibly
Watchr acts on your instructions, so how it is used is your responsibility. You agree that:
- You only test what you may test. You will only point Watchr at apps, websites and devices that you own or have permission to test, and you will follow the terms of those services.
- You only use accounts you may use. Any login, session or other credential you give Watchr belongs to you or your organisation, or you have permission to use it this way. Use dedicated test accounts where you can, not personal ones.
- You are responsible for money spent. If you give Watchr an account that can make purchases, place bets, take deposits or otherwise spend money, you are responsible for any transaction made through it during your tests. For tests built to make a transaction, Watchr Cloud applies a spending limit for the account, set to a small default; keep it as low as you can. Use accounts that hold little or no money, don't leave Watchr to make payments unattended, and check the account's transactions after every run. If a transaction is caused by our negligence or our breach of these terms, section 13 applies.
- You use location testing lawfully. Running a test as if from another country is for checking how your own service behaves there. Don't use it to reach services you aren't allowed to use in that country, or to break local law.
- You keep personal data lawful. If your tests capture other people's personal data, you have a lawful basis for that. We process such data only to provide the Service to you, as you instruct us. To agree data processing terms with us, contact privacy@affinitylabs.ai.
You must not use the Service to:
- break the law, or help anyone else do so;
- attack, overload or disrupt any service, or test the security of a system you are not authorised to test;
- get around security measures, access controls or usage limits, of Watchr or of any other service, that you are not authorised to bypass;
- collect other people's personal data without a lawful basis, or send spam;
- store or process unlawful content, or content that infringes anyone's rights;
- reverse engineer Watchr Cloud, or resell or share access to it, except as the law allows or we agree in writing;
- build a competing product using the Service or its results.
We may investigate suspected misuse and take reasonable steps to stop it, including pausing runs and the measures in section 11.
6. Your content and your data
“Your content” means what you put into Watchr (instructions, test cases, apps and builds, credentials and settings) and the results Watchr produces for you (screenshots, recordings, reports and findings).
- You own your content. We claim no ownership of it.
- You give us permission to host, copy, process and transmit your content only as needed to provide, secure and support the Service for you, including sending it to the AI model providers that run your tests.
- We do not use your content to train AI models, and we do not sell it.
- You confirm you have the rights you need to give us your content, and that our use of it under these terms won't infringe anyone's rights.
- You can delete items in Watchr Cloud, or ask us to delete your data, as described in our Privacy Notice. When your account closes, we delete your content within 90 days, except where the law requires us to keep it.
7. Results produced by AI
Watchr uses AI models to operate apps and to report what it finds. AI output is probabilistic: findings, summaries and steps can be incomplete or wrong, and Watchr can miss problems or report ones that don't exist. Watchr is a testing aid, not a guarantee that your app works. Check its results before you rely on them, especially before releasing software or making decisions that affect people. You may use the results for any lawful purpose, including commercially. Depending on where you are, material produced by AI may not be protected by copyright.
8. Other services
The Service works with services run by others, including AI model providers (by default Google Gemini and Anthropic Claude), app stores, Slack and the apps you test. If you connect a service with your own account or API key, your agreement with that provider governs its use, and you are responsible for any charges it makes. We aren't responsible for other services, but we choose the providers we use on your behalf with care. The terms of our default AI providers are at ai.google.dev/gemini-api/terms (Google) and anthropic.com/legal/commercial-terms (Anthropic).
9. Availability and changes to the Service
We work to keep Watchr available and reliable, but unless we agree a service level with you in writing, we don't promise that it will be uninterrupted or error-free. Features marked as beta or preview may change or be withdrawn. We may change the Service to improve it. If we remove a significant feature of a paid plan during your subscription period, we will tell you in advance, and you may cancel and receive a refund for the unused part of that period.
10. Our intellectual property
Apart from your content and open-source code under its own licence, we and our licensors own the Service, including the Watchr name and logo, the website, Watchr Cloud and its software. These terms don't give you any right to them beyond using the Service as described here. If you send us feedback or ideas, we may use them without owing you anything.
11. Suspension and termination
You can stop using Watchr at any time and close your account by contacting us. We may suspend or end your access if you seriously or repeatedly break these terms, if you don't pay, or if we must to protect the Service, other users or third parties, or to comply with the law. Where we reasonably can, we will warn you first and give you a chance to fix the problem. If we end the Service for reasons that aren't your fault, we will refund the unused part of any prepaid period. Sections 6, 7, 10, 12, 13, 14, 16 and 17 continue to apply after these terms end.
12. What we don't promise
We provide the Service with reasonable skill and care. Beyond that, and as far as the law allows, the Service is provided “as is” and “as available”, and we make no other promises about it, including that it is fit for a particular purpose, that it will find every problem, or that AI output will be accurate. If you are a consumer, nothing in these terms affects your statutory rights.
13. Limits on our liability
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit.
- Subject to that, we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss.
- Subject to that, our total liability to you in any 12-month period for all claims arising out of or in connection with these terms or the Service is limited to the greater of the amount you paid us for the Service in that period and £100.
- If you are a consumer, we are responsible for loss you suffer that was foreseeable and caused by our breach of these terms or our failure to use reasonable care, and the limits above do not apply to that.
14. Your responsibility for claims
If you use Watchr for a business, you will compensate us for reasonable losses and costs (including legal fees) arising from a claim by a third party that results from your content, from apps or accounts you tested without permission, or from your breach of section 5. We will tell you promptly about any such claim and let you control its defence.
15. Changes to these terms
We may update these terms, for example when the Service or the law changes. We will post the new version here with a new date. If a change significantly affects you, we will tell account holders by email or in Watchr Cloud at least 30 days before it takes effect, unless the change is required sooner by law. If you keep using the Service after a change takes effect, the updated terms apply; if you don't agree, you can stop using the Service and cancel your plan. If you are a consumer and cancel because of the change, we will refund the unused part of any period you have paid for.
16. Governing law and disputes
These terms and any dispute about them or the Service, including non-contractual disputes, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer living elsewhere in the UK or in the EU, you also keep the protection of the mandatory laws of the place where you live and may bring a claim in your local courts. Before going to court, please contact us so we can try to resolve the issue.
17. General
- These terms, the Privacy Notice and any order you place with us are the whole agreement between us about the Service.
- If a court finds part of these terms unenforceable, the rest still applies.
- If we don't enforce a right straight away, we can still enforce it later.
- You may not transfer your rights under these terms without our consent. We may transfer ours to a company that takes over the Service, if your rights are not reduced.
- We are not responsible for delays or failures caused by events beyond our reasonable control.
- No one else has rights under these terms, including under the Contracts (Rights of Third Parties) Act 1999.
18. Contact
Questions about these terms: sunny@watchr.tech. Privacy questions and requests: privacy@affinitylabs.ai. To report material you believe infringes your copyright or other rights: sunny@watchr.tech. Post: Affinity Labs Ltd, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom. We aim to reply within 5 business days.