Contact
Contact us
The short version. Email sunny@watchr.tech and start the subject with what it's about, such as
[Support] or [Complaint]. For your personal data, use privacy@affinitylabs.ai. We aim to reply within 5 business days, and we log every request until it is resolved.What Watchr offers
Watchr is a QA agent that drives iOS, Android and web apps to test them. It comes in three forms:
- watchr-mcp, an open-source server you install on your own computer and use through your coding assistant (Claude Code, Codex, Cursor and others). Free to start.
- Watchr Pro, a paid subscription that unlocks additional features of watchr-mcp, with a 7-day free trial.
- Watchr Cloud, a hosted service at agent.watchr.tech that runs tests for you on our devices and browsers, keeps their results, and can monitor apps on a schedule.
Our Terms of Service cover all three, and our Privacy Notice explains how we handle personal data.
How to reach us
| About | Write to | Please include |
|---|---|---|
| Help, or something isn't working | sunny@watchr.tech Subject: [Support] | Which product (watchr-mcp, Watchr Pro or Watchr Cloud), your platform and device, what you did and what happened. For watchr-mcp, paste the output of uvx watchr-mcp --doctor. |
| Billing, subscriptions, cancelling or refunds | sunny@watchr.tech Subject: [Billing] | The email address you bought with, and what you need. |
| A complaint | sunny@watchr.tech Subject: [Complaint] | What happened and when, and what you would like us to do. |
| A security vulnerability | sunny@watchr.tech Subject: [Security] | What you found and how to reproduce it. Please don't share it publicly until we have fixed it. |
| Your personal data: a copy, a correction or deletion | privacy@affinitylabs.ai or the request form | What you are asking for, and the email address you use with Watchr. |
Please don't send passwords, API keys or other people's personal data by email. If we need something sensitive to help you, we will ask for it.
What happens next
- We aim to reply within 5 business days.
- Every request is logged and tracked until it is resolved.
- Complaints are passed to our management, and we tell you what we are doing about yours.
- Privacy requests are handled as our Privacy Notice describes.
Company details
Affinity Labs Ltd, registered in England and Wales, company number 16564102. Registered office and postal address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom.